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Returns for exchange or credit.
To ensure efficient handling of goods returned for credit, we would like to reiterate our Terms of Credit:
a) Consideration will be given to justifiable requests for exchange or credit in respect of any products purchased, provided that:
i) Authority for the return of such products has previously been obtained from the Customer Services Department and
ii) Products bearing an expiration date may be returned for consideration of exchange or credit are received by Pelican Healthcare Limited before three months of the first day of the expiry date month, in complete unbroken original packages: and
iii) Other merchandise may only be returned where authorised by our Quality Control Division or Customer Services Department.
b) All merchandise returned for exchange or credit must be returned prepaid, except in the case of recalled material, or order/despatch error.
c) In considering products for exchange or credit, Pelican Healthcare Limited reserves the right to provide exchange goods with an invoice value equal to the value of such products, or credit the value of such products at the original invoice price. Pelican Healthcare Limited also reserves the right to destroy products as having no value when Pelican Healthcare Limited deems them unfit for sale, whether they be returned with or without approval.
d) Consideration cannot be given for exchange or credit under the following circumstances:
i) Merchandise with an expiry date shorter than three months upon receipt by Pelican Healthcare Limited.
ii) Merchandise which has deteriorated as a result of improper storage, age, or damage by fire, smoke, water or other influences beyond the control of Pelican Healthcare Limited.
iii) Merchandise in an unsaleable condition because of broken seals or opened packages.