Respond Healthcare is an award-winning  stoma and continence care support service.

why choose us?

Whatever stoma or continence care product you need, as long as it’s available on prescription you can rely on us to deliver it quickly and with absolute discretion.

We know the difference that the right stoma and continence care can make to your quality of life. That’s why we aim to do so much more than simply deliver to your door.

Through our BHTA-trained support team, community nurses, website and social media pages we also provide a network of friendly support, information and expert advice. Our aim is for you to feel supported and connected, with a personal, caring local service that puts your wellbeing first.

We are part of the family owned Eakin Group – specialists in ostomy care since 1974. We champion quality of life for people living with a stoma, putting your care at the heart of what we do and we are compliant with the Information Governance NHS data protection policies.

We value our relationship with you and we’ll always listen to what you need so we can help to make your life better.

our mission

Respond Healthcare provides home delivery and support services to the stoma care community.
We will:

  • Be independent, honest and informative.
  • Be trustworthy, personal and discreet.
  • Exceed our customers’ expectations.
  • Build lasting relationships.

our values

Professional, Friendly and Reliable.

our nurses

Our local community nurse teams are there to help you make the move from hospital to home. Their support complements the care you receive from your hospital stoma nurses and healthcare professionals. Our nurses can visit you at home, provide expert support and advise on how best to live with a stoma.

find out more

visit respond.co.uk
or call us on 0800 220 300.



signing up is easy

step 1

You can sign up for our service by calling our friendly support team on 0800 220 300, emailing us at hello@respond.co.uk or visiting respond.co.uk.

Make sure you have your full name, address, phone number, GP details and prescription items that you’d like to order.

step 2

We’ll contact your GP directly where possible to get your prescription. As soon as this is received, we will be in touch.

step 3

Now you can sit back, relax and look forward to your parcel arriving. All our orders are sent in discreet, unbranded packaging.

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